Cornerstone One: What is Customer WOW?
Step One: Customer WOW Explained
Step Two: Critical Communication Skills For Customer WOW
Cornerstone Two: Client Development
Step One: The Six Stages Of Client Development
Step Two: Developing The Perfect Client
Cornerstone Three: How To WOW The New Breed Of Client
Step One: Who Is The Client?
Step Two: The 7 Needs Of Your Clients
Step Three: The Four SuccessRs Revisited
Cornerstone Four: The Customer Service Checklist
Step One: Understanding the Customer Service Checklist
Step Two: Using the Customer Service Checklist
